Privacy Policy

My Global Mobile, PMA (“My Global Mobile,” “MGM,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, process, disclose, and protect personal information.

This Privacy Policy explains our privacy practices when you:

• Visit or interact with MyGlobalMobile.com, MyGlobalMobile.net, our subdomains, landing pages, forms, booking pages, funnels, client portals, or other websites that link to this Privacy Policy;
• Request information, schedule a consultation, purchase or use a product or service, or communicate with us;
• Interact with our email, text message, telephone, AI voice, chatbot, advertising, social media, or other marketing systems;
• Participate in a campaign, promotion, webinar, survey, course, membership, affiliate program, or referral program; or
• Have your information processed through services that we provide to a business client.

This Privacy Policy does not replace a separate contract, service agreement, data processing agreement, business associate agreement, consent form, or other written agreement between My Global Mobile and a client. When there is a conflict, the applicable written agreement will control to the extent permitted by law.

1. Who We Are

My Global Mobile provides strategic marketing, AI automation, and business growth services. Depending on the engagement, these services may include:

• AI automation consulting and implementation;
• AI business consulting and AI team training;
• AI automation agents and Agentic AI Agents;
• AI receptionists, AI voice agents, AI assistants, and AI chatbots;
• Inbound and outbound call handling;
• Lead qualification, appointment setting, and automated follow-up;
• Lead generation, business contact research, data enrichment, and Lead Reveal or website visitor identification;
• Search engine optimization, local SEO, Google Business Profile optimization, AEO, GEO, and AI-search optimization;
• Online reputation management and review-generation systems;
• Social media management and content creation;
• Sales funnels and landing pages;
• Email newsletters and marketing automation;
• Online course creation and training systems;
• Customer reactivation, database monetization, and revenue-recovery campaigns; and
• Related software, platform, consulting, implementation, management, referral, and affiliate services.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information that My Global Mobile controls or processes for its own business purposes.

In some situations, we process personal information solely on behalf of a business client. In those situations, the client generally determines why and how the information is processed, and My Global Mobile acts as a service provider, contractor, or processor. Requests relating to client-controlled information should generally be directed to the applicable client.

This Privacy Policy does not govern independent third-party websites, applications, platforms, advertisers, payment processors, affiliate providers, or services that maintain their own privacy policies.

3. Personal Information We Collect

A. Contact and identification information

We may collect:

• Name;
• Business name;
• Job title or professional role;
• Email address;
• Telephone or mobile number;
• Mailing or business address;
• Website address;
• Social media profile information; and
• Other contact details you provide.

B. Business and professional information

We may collect:

• Industry and business type;
• Employer or affiliated organization;
• Business location and service area;
• Products and services offered;
• Business needs, goals, budget, and project requirements;
• Professional qualifications and publicly available professional information;
• Lead status, customer status, and sales-pipeline information; and
• Information concerning business relationships and prior communications.

C. Account and service information

We may collect:

• Login credentials or account identifiers;
• Client portal information;
• Service selections and account settings;
• Forms, questionnaires, onboarding information, and instructions;
• Uploaded files, documents, images, recordings, contact lists, and content;
• CRM records and workflow information;
• Course, membership, or training activity; and
• Customer support and service history.

Please do not send passwords or sensitive account credentials through unsecured forms, email, text messages, or chat systems.

D. Communications information

We may collect and retain information from:

• Emails;
• SMS or MMS text messages;
• Telephone calls;
• AI voice agent conversations;
• Voicemails;
• Chatbot and live-chat conversations;
• Social media messages;
• Appointment and booking requests;
• Surveys, reviews, and testimonials; and
• Customer support communications.

Where permitted by law, calls or voice interactions may be recorded, monitored, transcribed, summarized, or analyzed. We will provide notice or obtain consent when required by applicable law.

E. Audio, voice, and AI-interaction information

When you interact with an AI receptionist, AI voice agent, chatbot, assistant, or other automated system, we may collect:

• Your spoken or typed statements;
• Call audio;
• Transcripts and summaries;
• Telephone number and call metadata;
• Date, time, and duration of the interaction;
• Questions, responses, preferences, and requested services;
• Appointment details;
• Lead qualification information;
• Actions requested or completed; and
• Information generated from the interaction, such as a call summary, lead score, follow-up task, or CRM update.

We do not intend to create or use biometric voiceprints to uniquely identify individuals unless that use is separately disclosed and legally authorized.

F. Transaction and payment information

When you make a purchase or payment, we may collect:

• Billing name and address;
• Transaction amount;
• Product or service purchased;
• Payment status;
• Invoice and transaction identifiers; and
• Limited payment-related information received from the payment processor.

Full payment-card information is generally processed directly by third-party payment processors and may not be stored by My Global Mobile.

G. Website, device, and usage information

When you use our websites or online services, we or our technology providers may automatically collect:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Device or advertising identifiers;
• Referring and exit pages;
• Pages, links, buttons, and content viewed;
• Date, time, and duration of visits;
• Form and website interactions;
• Approximate location derived from an IP address;
• Cookie, pixel, tag, and similar technology data;
• Advertising impressions, clicks, and conversions; and
• Diagnostic, security, and performance data.

We collect precise location only when it is voluntarily provided, enabled through a device setting, or reasonably necessary for a requested service.

H. Advertising and marketing information

We may collect:

• Marketing preferences;
• Email opens and link clicks;
• Advertisement views and interactions;
• Campaign source and referral information;
• Retargeting audience information;
• Conversion data;
• Inferred interests;
• Affiliate or referral identifiers; and
• Information used to measure the effectiveness of marketing campaigns.

I. Lead-generation, visitor-identification, and enrichment information

As part of our lead generation, Lead Reveal, audience-building, data-enrichment, or business-development services, we may collect or receive:

• Business contact information;
• Publicly available professional information;
• Business-directory information;
• Website activity and referral information;
• IP address and approximate business location;
• Device, browser, and cookie identifiers;
• Hashed identifiers;
• Business-domain information;
• Information from licensed data providers;
• Information supplied by clients, partners, or affiliates; and
• Inferences or matches connecting online activity with a business or professional contact.

Visitor-identification technologies may attempt to associate website activity with a business, organization, or professional contact. These technologies may not identify every visitor and may occasionally produce incomplete or inaccurate matches.

J. Sensitive personal information

We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific service and lawfully processed.

Unless requested under a separate written agreement, do not submit:

• Social Security or government identification numbers;
• Medical records or protected health information;
• Detailed financial-account credentials;
• Information about children;
• Biometric identifiers;
• Precise geolocation;
• Information revealing race, religion, sexual orientation, immigration status, or other highly sensitive characteristics; or
• Other regulated or confidential information.

Healthcare providers and other regulated businesses should not submit protected or regulated information unless an appropriate written agreement, security arrangement, and any required business associate agreement are in place.

4. Sources of Personal Information

We may collect personal information from:

• You directly;
• Your employer, organization, representative, or authorized agent;
• Our business clients;
• Website forms, landing pages, booking systems, and client portals;
• Telephone, AI voice, chatbot, email, SMS, and social media communications;
• Cookies, analytics tools, advertising pixels, and similar technologies;
• Public websites, business directories, professional networks, and government records;
• Licensed data providers and lead-generation platforms;
• Advertising, referral, affiliate, and joint-venture partners;
• CRM, telephony, messaging, automation, and software providers;
• Payment processors;
• Social media and search platforms; and
• Other sources permitted by law.

5. How We Use Personal Information

Provide and manage services

• Respond to inquiries;
• Schedule consultations and appointments;
• Create and manage accounts;
• Deliver purchased products and services;
• Configure AI agents, chatbots, automations, funnels, CRMs, and workflows;
• Process payments and transactions;
• Provide customer service;
• Diagnose technical problems;
• Manage projects and client relationships; and
• Enforce contracts and service requirements.

Communicate with you

• Send requested information;
• Respond to questions;
• Provide service notices;
• Confirm appointments;
• Send reminders;
• Provide customer support;
• Follow up on inquiries, quotes, or consultations; and
• Communicate through email, SMS, telephone, voicemail, chatbot, or AI voice agent.

Market products and services

• Send newsletters, promotions, offers, and educational content;
• Conduct lead-nurturing and follow-up campaigns;
• Present relevant advertising;
• Build and manage retargeting audiences;
• Measure campaign performance;
• Conduct customer-reactivation campaigns;
• Recommend third-party products or services; and
• Administer affiliate, referral, and promotional programs.

Operate AI and automated systems

• Understand requests;
• Generate responses;
• Answer common questions;
• Qualify leads;
• Schedule appointments;
• Route calls or inquiries;
• Transcribe and summarize conversations;
• Generate content;
• Update CRM records;
• Trigger workflows;
• Create reminders and tasks;
• Analyze performance; and
• Improve the operation of configured systems.

Improve and secure our business

• Analyze website and service use;
• Improve content, offers, systems, and customer experiences;
• Detect fraud, spam, abuse, security incidents, and unlawful activity;
• Maintain records;
• Protect our rights and property;
• Comply with laws and legal processes; and
• Establish, exercise, or defend legal claims.

6. Artificial Intelligence and Automated Processing

We use artificial intelligence and automated technologies in our own operations and in services provided to clients.

Personal information may be submitted to AI, automation, telephony, transcription, CRM, chatbot, analytics, or workflow providers to perform requested functions. Depending on the service, an AI system may:

• Analyze a message or conversation;
• Generate or recommend a response;
• Answer a call;
• Place an authorized outbound call;
• Qualify a prospect;
• Collect contact information;
• Book or confirm an appointment;
• Summarize a conversation;
• Generate marketing or educational content;
• Recommend a next action;
• Update a CRM;
• Trigger email or SMS follow-up; or
• Notify a human team member.

AI-generated information may be incomplete or inaccurate. Important business, financial, legal, medical, employment, or safety decisions should be reviewed by an appropriately qualified human.

We do not use automated systems to make decisions that produce legal or similarly significant effects about an individual unless the use is separately disclosed, contractually authorized, and legally permitted.

7. Email Communications

We may send transactional, service-related, educational, or commercial email.

Commercial emails will include a method to unsubscribe where required. You may opt out by:

• Clicking the unsubscribe link in the email; or
• Contacting us at support@myglobalmobile.net.

Opting out of promotional email will not prevent us from sending necessary account, transaction, security, legal, or service-related communications.

We may track email delivery, opens, clicks, replies, and other engagement to operate and improve our communications.

8. SMS and MMS Text Messages

When you provide a mobile number and give the required consent, we may send text messages concerning:

• Requested information;
• Appointments and reminders;
• Service updates;
• Customer support;
• Follow-up communications;
• Promotions or special offers; and
• Other purposes disclosed when consent is obtained.

Message frequency may vary. Message and data rates may apply.

You may opt out of recurring text messages by replying STOP. You may request assistance by replying HELP or contacting us.

Consent to receive promotional text messages is not a condition of purchasing goods or services where prohibited by law.

Mobile opt-in information and text-message consent will not be sold, rented, or shared with unaffiliated third parties for their independent marketing purposes. We may provide this information to messaging platforms, telecommunications providers, subcontractors, and service providers solely as necessary to operate the messaging program, comply with law, prevent fraud, or provide requested services.

9. Telephone Calls and AI Voice Agents

We may communicate through human representatives, automated dialing systems, prerecorded messages, or AI-generated voices where legally permitted.

Depending on the context and consent provided, telephone communications may include:

• Responses to inquiries;
• Appointment scheduling and reminders;
• Missed-call follow-up;
• Quote or estimate follow-up;
• Lead qualification;
• Customer service;
• Customer reactivation;
• Surveys;
• Promotional offers; and
• Other disclosed business purposes.

Where required, we obtain prior express consent or prior express written consent before making automated, prerecorded, or AI-generated marketing calls.

You may ask not to receive further marketing calls by telling the caller, contacting us, or requesting placement on our internal do-not-call list.

Calls may be recorded, transcribed, monitored, or analyzed when permitted by law. Notice or consent will be provided when required.

AI voice agents are not intended for emergency communications. Do not use them to report medical, safety, law-enforcement, or other emergencies.

10. Cookies and Similar Technologies

We and our providers may use:

• Cookies;
• Advertising pixels;
• Web beacons;
• Tags;
• Local storage;
• Device identifiers;
• Analytics tools; and
• Similar technologies.

These technologies may be used to:

• Operate websites and forms;
• Remember preferences;
• Maintain sessions;
• Measure traffic;
• Understand website activity;
• Improve performance;
• Prevent fraud;
• Measure advertising;
• Attribute leads and sales;
• Conduct retargeting; and
• Present advertisements based on interests or prior interactions.

You may be able to control cookies through our consent tool, where available, or through your browser and device settings. Blocking cookies may affect website functionality.

Clearing cookies does not necessarily stop all advertising technologies, delete information previously collected, or communicate a legally recognized opt-out request to every provider.

11. Analytics, Advertising, and Retargeting

We may work with analytics companies, advertising platforms, social media platforms, search engines, and marketing providers to measure use of our services and show relevant advertisements.

These providers may receive or collect:

• Cookie identifiers;
• Device identifiers;
• IP addresses;
• Browser and device information;
• Approximate location;
• Website activity;
• Advertisement interactions;
• Hashed contact information; and
• Conversion or transaction information.

Information may be used to:

• Build advertising audiences;
• Retarget previous website visitors;
• Limit how often advertisements are shown;
• Measure campaign performance;
• Match customers or prospects across services;
• Attribute leads or sales; and
• Present interest-based or cross-context behavioral advertising.

Depending on the applicable law, these disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged for the information.

12. Lead Generation, Lead Reveal, and Business Contact Data

We may use business contact data, licensed data, public information, website activity, data enrichment, and visitor-identification services to identify or contact prospective business customers.

We may also provide lead generation, Lead Reveal, data enrichment, appointment generation, customer-reactivation, or outreach services for clients.

Depending on the engagement, business contact or lead information may be:

• Collected from public or licensed sources;
• Provided by a client;
• Matched with website or advertising activity;
• Enriched with business or professional information;
• Added to a CRM;
• Used for legally permitted business outreach;
• Provided to the client that purchased or requested the lead-generation service; or
• Shared with a relevant service provider or business partner.

Clients using these services are responsible for ensuring that their collection, use, outreach, and follow-up practices comply with applicable privacy, telemarketing, email, SMS, advertising, and industry-specific laws.

13. Affiliate Links, Referrals, and Compensation

We may recommend, promote, link to, resell, or facilitate access to third-party products, software, platforms, or services.

My Global Mobile may receive:

• Affiliate commissions;
• Referral fees;
• Revenue shares;
• Advertising payments;
• Reseller compensation;
• Free or discounted products or services; or
• Other financial or non-financial benefits.

When you click an affiliate or referral link, the third party or affiliate network may use cookies, tracking parameters, device information, transaction information, or other technologies to attribute the referral.

Affiliate compensation does not necessarily increase the price you pay. Recommendations reflect our business judgment based on the information available to us, but you should conduct your own evaluation before purchasing a third-party product or service.

Material relationships will be disclosed where required.

14. How We Disclose Personal Information

Service providers and contractors

These may include providers of:

• Website hosting;
• Cloud storage;
• CRM systems;
• Email and SMS delivery;
• Telephone and AI voice services;
• AI models and automation platforms;
• Chatbots;
• Analytics;
• Advertising and retargeting;
• Data enrichment and visitor identification;
• Payment processing;
• Appointment scheduling;
• Course and membership platforms;
• Customer support;
• Cybersecurity;
• Professional consulting; and
• Other technology or operational services.

Business clients

When we collect or process information as part of a lead-generation, appointment-setting, AI communication, reputation, advertising, or other client campaign, we may disclose relevant information to the client sponsoring or receiving that service.

Advertising, affiliate, and referral partners

We may disclose limited information needed to attribute referrals, operate promotions, measure campaigns, display advertising, or administer affiliate relationships.

Professional advisers

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers.

Legal and safety recipients

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with law, regulation, subpoena, court order, or lawful government request;
• Investigate fraud or unlawful activity;
• Protect rights, property, safety, or security;
• Enforce agreements; or
• Establish, exercise, or defend legal claims.

Business transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

15. Sale, Sharing, and Targeted Advertising

We do not treat every disclosure of personal information as a sale. We disclose information to service providers and contractors for legitimate business purposes under appropriate restrictions.

However, some activities—including retargeting, cross-context behavioral advertising, affiliate tracking, lead generation, visitor identification, data enrichment, or providing leads to clients—may be considered a “sale” or “sharing” of personal information under certain state privacy laws.

Where applicable, you may request to opt out of:

• The sale of personal information;
• The sharing of personal information for cross-context behavioral advertising;
• Processing for targeted advertising; or
• Certain profiling.

Submit a request by emailing support@myglobalmobile.net with the subject line Privacy Request – Do Not Sell or Share.

Where required by applicable law, we will also process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out for the browser or device sending the signal.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

16. Client-Controlled Information

Clients may provide My Global Mobile with contact lists, customer records, lead records, call data, CRM data, website data, email lists, or other information.

The client is responsible for:

• Having the legal right to provide the information;
• Delivering required privacy notices;
• Obtaining legally required consents;
• Maintaining suppression and do-not-contact lists;
• Responding to consumer requests;
• Providing accurate instructions; and
• Complying with applicable industry and communication laws.

When acting as a service provider or processor, we use client-controlled information according to the client’s documented instructions and applicable agreements.

If your request concerns information controlled by one of our clients, we may direct you to that client or assist the client in responding.

17. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services;
• Maintain business and transaction records;
• Complete active campaigns;
• Manage client accounts;
• Maintain suppression and consent records;
• Resolve disputes;
• Enforce agreements;
• Meet tax, accounting, regulatory, and legal obligations;
• Prevent fraud; and
• Protect our legal rights.

Retention periods vary based on the type of information, the service configuration, contractual requirements, legal obligations, and business needs.

Call recordings, transcripts, CRM records, campaign information, and client-controlled data may be retained according to the applicable service configuration or client agreement.

When information is no longer reasonably required, we may delete, de-identify, or aggregate it.

18. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• Access controls;
• Authentication procedures;
• Encryption where appropriate;
• Secure hosting and software providers;
• Employee and contractor access restrictions;
• Monitoring and logging;
• Data minimization;
• Vendor assessment; and
• Incident-response procedures.

No website, transmission, storage system, AI platform, or security method is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorized use.

19. Your Privacy Choices

Depending on the circumstances, you may:

• Unsubscribe from promotional email;
• Reply STOP to recurring SMS messages;
• Ask not to receive marketing calls;
• Disable or limit cookies through browser settings;
• Use available cookie or advertising controls;
• Enable a recognized opt-out preference signal;
• Request access, correction, deletion, or a copy of personal information;
• Opt out of targeted advertising, sale, sharing, or certain profiling; and
• Withdraw consent where processing is based on consent.

Withdrawing consent does not affect processing that occurred before the withdrawal.

20. U.S. State Privacy Rights

Depending on where you live and whether the applicable law applies to My Global Mobile or a particular processing activity, you may have the right to:

• Confirm whether we process your personal information;
• Access personal information;
• Correct inaccurate personal information;
• Delete personal information;
• Obtain a portable copy of personal information;
• Opt out of targeted advertising;
• Opt out of the sale or sharing of personal information;
• Opt out of certain profiling;
• Limit certain uses of sensitive personal information;
• Withdraw consent;
• Use an authorized agent;
• Appeal a denied request; and
• Receive services without unlawful discrimination for exercising privacy rights.

To submit a request, email support@myglobalmobile.net with the subject line Privacy Request and describe the right you wish to exercise.

We may need to verify your identity before completing a request. We will use information provided for verification only for that purpose and related security or recordkeeping.

An authorized agent may submit a request when permitted by law. We may require proof of authorization and may need to verify the consumer directly.

If we deny your request and applicable law provides an appeal right, you may appeal by replying to our decision with the word Appeal and an explanation of your request.

Some information may be exempt from a request, including information required to complete transactions, comply with law, protect security, prevent fraud, maintain legal claims, or fulfill contractual obligations.

21. California Privacy Notice

This section supplements the remainder of this Privacy Policy for California residents where the California Consumer Privacy Act applies.

Categories of personal information

During the preceding 12 months, we may have collected:

• Identifiers and contact information;
• Customer-record information;
• Commercial and transaction information;
• Internet or electronic-network activity;
• Approximate geolocation;
• Professional or employment-related information;
• Audio, electronic, visual, or communications information;
• Inferences drawn from other information; and
• Limited sensitive personal information when necessary to provide services.

Business and commercial purposes

We use these categories for the purposes described in this Privacy Policy, including providing services, communicating, marketing, advertising, analytics, security, legal compliance, AI processing, lead generation, visitor identification, and improving our operations.

Categories of recipients

We may disclose these categories to service providers, contractors, clients, advertising and analytics providers, affiliate and referral partners, technology platforms, payment processors, professional advisers, government authorities, and parties involved in business transactions.

Sale or sharing

Depending on how California law applies to a particular activity, we may sell or share the following categories for targeted advertising, affiliate attribution, lead generation, or related commercial purposes:

• Identifiers;
• Internet or network activity;
• Approximate geolocation;
• Commercial information;
• Professional or business information; and
• Inferences.

We do not knowingly sell or share personal information belonging to consumers under 16.

Sensitive personal information

We use sensitive personal information only as reasonably necessary to provide requested services, process transactions, protect accounts, maintain security, comply with law, or for other legally permitted purposes. We do not intend to use sensitive personal information to infer characteristics about consumers.

California requests

California residents may exercise applicable rights by emailing support@myglobalmobile.net.

Requests may include access, correction, deletion, portability, opting out of sale or sharing, or limiting certain uses of sensitive personal information.

22. Do Not Track and Opt-Out Preference Signals

Some browsers transmit “Do Not Track” signals. Because there is not a universally accepted standard for responding to traditional Do Not Track signals, our websites may not respond to them.

Where applicable law requires it, we will process recognized universal opt-out preference signals, such as Global Privacy Control, as an opt-out request for the browser or device transmitting the signal.

23. Children’s Privacy

Our websites and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Individuals under 18 should not submit personal information or purchase services without the involvement and authorization of a parent or legal guardian.

If you believe a child has provided personal information to us, contact support@myglobalmobile.net so that we can investigate and take appropriate action.

24. International Visitors

My Global Mobile is based in the United States. Personal information may be transferred to, stored in, or processed in the United States and other countries where our providers operate.

Privacy and data-protection laws in those countries may differ from the laws in your location.

Where required, we will rely on consent, contractual protections, or other legally recognized safeguards for international transfers.

Depending on your location, you may have rights to access, correct, erase, restrict, object to processing, obtain portability, withdraw consent, or complain to a data-protection authority.

25. Third-Party Websites and Platforms

Our websites and communications may link to third-party websites, social networks, software platforms, payment services, affiliate offers, or other external services.

We do not control the privacy, security, content, or business practices of independent third parties. Review their privacy policies before submitting information or completing a transaction.

26. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services;
• Technology;
• Data practices;
• Vendors;
• Advertising methods;
• AI systems;
• Communication programs;
• Business operations; or
• Applicable laws.

The revised policy will be posted with an updated “Last Updated” date. Material changes may also be communicated through the website, email, account notice, or another appropriate method.

Your continued use of our services after an updated policy becomes effective means the updated policy applies to information collected or processed after that effective date, subject to applicable law.

27. Contact Us

Please use the subject line Privacy Request for requests concerning personal information.

For SMS opt-outs, reply STOP to the message.
For email marketing opt-outs, use the unsubscribe link in the applicable email.